FAQ

Yes, you can be reassured that numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions. We use soy wax and not paraffin (petroleum based) wax. We offer safety guidelines on the bottom of our candles and on our Candle Care page.

To find out more about our different products, visit our Candles page to see the details. If you’re still stuck, our customer service team will be happy to help! Our scents offer very different things, which can help with certain moods.

All our candles comply with European regulations. The wicks of our candles are made of 100% natural fibres and do not contain lead.

To avoid large flames on your candle, trim the wick of your candle before each new use (using a wick trimmer).
For WoodWick candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.

This can happen if soot accumulates on the wick of your candle. Simply extinguish the candle, cut the wick with a Wick Trimmer and re-light. Visit our Candle Care page for more details.

If you wish, you can reuse your jar once it is empty. It can be used for a variety of reasons, but should not be used as a candle again, or for storing any food items. We think our jars fashion as very good desk accessory holders.

We ship primarily to the UK, but we also ship to anywhere in Europe.

Please see our shipping page for further information.